[Webinar] The Great Application: The Future of Tech is People
TSIA World: Envision Speaking Session, October 2022 Watch the webinar now. Are you facing the challenges of finding, hiring, training, and retaining technical talent? If so, you’re not alone. 87% of companies are not prepared to address digital skills gaps, according to McKinsey. With the great resignation, quiet quitting, and the next career departure trend […]
6 Reasons You Need a Partner for Enterprise Technical Support
It’s no secret that new customer acquisitions can be tough and expensive. This means businesses need to keep retention levels high to survive and thrive in today’s dynamic world. Exceptional enterprise technical support can help you retain and delight your customers while driving brand loyalty and ongoing revenue growth. Want to capitalize on this opportunity? […]
The Great Application: The Future of Tech Is People
It’s hardly surprising that when we think about how technology is changing the world, we focus on the technology itself. But the reality is that people are what truly drive the future of tech. We spoke at the 2022 Technology & Services Industry Association (TSIA) Envision conference where several of our senior leaders shared their insights and […]
How Next-Gen Enterprise Technical Services and Support Are Driving Topline Revenue
Enterprise technical services and support is the unsung foundation of today’s massive shift towards greater digitalization. While far more focus is paid to the digital products themselves, the reality is that combining them with modern support and services dramatically enhances their capabilities. Everything from better user adoption, faster time-to-value, and greater customer loyalty can be […]
Bridging the Global skills gap: 3 key Takeaways from Tek Experts’ Webinar with TSIA
Overview With a vast young pool of tech talent, robust infrastructure, and convenient time zones, the African continent is emerging as a new global hotspot for quality IT outsourcing. These key attributes, among others, were recently discussed in Tek Expert’s webinar, The Rise of Africa as the Next IT Outsourcing Hub, on September 14th, 2022. The […]
Strategic Role of Technical Support in Driving SaaS Adoption
We are sharing this blog from Everest Group, a global research firm, with guest bloggers Divya Baweja, Rananjay Kumar, and David Rickard. To meet the complexities of the software as a service (SaaS) world, leading providers are revamping their outdated support models to help enterprises achieve success in Industry 4.0. Technical support teams now have expanded […]
Tek Experts Wins “Africa’s Most Outstanding ICT Infrastructure Company of the Year 2022”
Tek Experts was recognized as Africa’s Most Outstanding ICT Infrastructure Company of the Year 2022 by the African Brand Leadership Merit Awards. The African Brand Leadership Merit Awards are organized by the African Brands Congress and celebrate leadership, innovation and creativity of brands in Africa. This year marked the 7th annual Merit Awards ceremony which was held on […]
Cultivating the Next Generation of Tech Talent
The Fourth Industrial Revolution will require organizations to be able to scale talent quickly in order to adapt to evolving technology and consumer needs. In fact, more than 50% of executives say that developing the skills of existing employees is the key to retaining top talent and improving organizations’ capabilities, according to a recent report by McKinsey. Tek Experts […]
Rising Prominence of Africa in Technical Support and Other Value-added Services
May 31, 2022 We are pleased to share these insights from Everest Group guest bloggers Rananjay Kumar, Practice Director, and David Rickard, Vice President. Both serve as experts in current locations that are being leveraged by global enterprises and service providers for global service delivery. While not a newcomer to service delivery, Africa has recently been experiencing […]
