Meet Our Leadership
A team of experienced and passionate leaders
A team of experienced and passionate leaders
© 2024 Tek Experts – All rights reserved.
© 2024 Tek Experts – All rights reserved.
For more than 20 years, Steve has focused on building teams that successfully deliver modern technology services and memorable customer experiences which redefine the boundaries of what is possible. His passion is to keep organizations on the cutting-edge, constantly challenging the status quo and raising the bar on what it means to deliver the best Customer Experience. Prior to joining Tek Experts, Steve was General Manager of Worldwide Customer Service and Support at Microsoft and held executive leadership roles at CA Technologies and Convergys Corporation. He has consistently led teams that have a passion for customers and understand that helping the end customer extract the most value from the products and services they have purchased is the only path to customer loyalty.
Aileen is an accomplished customer focused executive having spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. Known for her customer and people centric approach, Aileen has led the global customer service and support organizations within Microsoft and Hewlett Packard Enterprise (HPE) and is a trusted strategic advisor for many global technology and professional services companies. As Corporate Vice President of Global Customer Service and Support at Microsoft, Aileen led a diverse and international team of over 25,000 service professionals to provide world-class technical support for millions of customers. At HPE she led worldwide technical support and was responsible for consolidating the customer support experience following several acquisitions. With a passion for people, Aileen is a strong advocate for investing in digital skilling and career progression programs and the significant impact they have on both the customer and employee experience.
Catherine brings over 20 years of experience as a key legal and business partner to the leadership teams and directors of major technology companies. Prior to joining the company, Catherine was the Integration Legal Counsel & Business Manager Director at Microsoft, leading the acquisition and integration of a major Robotic Process Automation company (Softomotive) into Microsoft’s Power Automate solution. With her extensive knowledge and expertise, Catherine effectively collaborates with clients and stakeholders to bring simplification and clarity into the most complex enterprise environments and transactions.
Tom brings deep multi-sector international experience and a proven ability to optimize resources. His commitment to a culture of continuous improvement and serving as a trusted business partner across matrixed organizations supports our continued growth and scale, ensuring we remain efficient and innovative.
Previously Tom served as the Deputy Group CFO at Getronics Group B.V. – a global IT managed services and technology integrator and he also held a senior leadership position at Capital and Counties PLC, a FTSE 250-listed Real Estate investment company. His role at Tek is focused on creating, executing, and optimizing financial systems and processes to position us for continued growth while ensuring responsible relationships with clients and partners alike.
Mark brings 20 years of experience in senior leadership to the company. He is a strategic partner that supports the development of individual talent and high-performing teams. Mark works closely with the executive team to develop initiatives that not only meet our business objectives but drive our corporate culture. Mark is responsible for ensuring the company has the right talent to create global teams capable of delivering tangible results for our clients.
From building the Tek Experts brand using effective messaging and programs to executing key strategies to engage employees, Katrina is focused on strategic initiatives to help the organization grow. Katrina’s leadership experience spans complex industries with a focus on B2B and B2B2C brands in the tech, healthcare, financial, and enterprise services categories. Her diverse skillset was crafted through strategic roles at award-winning creative agencies and global brand marketing and communications teams. She brings deep experience in brand messaging, digital marketing, and creating memorable experiences. Her energy and enthusiasm for the role Tek Experts plays in the lives of employees, their communities, and our clients’ businesses are contagious and a great testament to our core values.
Adam’s 25+ years of experience in global technology leadership at leading ICT and telecommunications companies such as Cable and Wireless, Colt Communications, Sapient, and Getronics demonstrates a passion for creating high-performing IT and engineering functions that successfully drive transformation, innovation, and growth. In that time, his astute assessment of both emerging and established technologies has allowed him to successfully implement new solutions to digitally transform key business processes such as CRM, Order Management, Provisioning, ERP, Billing, HR, data analytics, and more. He is the CTO of the YNV Group with a mission to leverage converging technologies and harness data to help us better serve our clients and accelerate our ambitious growth plans.
With nearly 23 years of leadership experience in the healthcare, technology, banking, and telecommunications industries, Savita is a proven performer who joined the Tek team in early 2022. In addition to her reputation for achieving stellar growth and revenue results for global operations, Savita is known for her commitment to driving a culture of service, employee development, and accountability. From her first role as a Technical Support Advisor 22 years ago through her senior leadership roles at Convergys and Concentrix and now in her role as COO at Tek Experts, Savita has never lost sight of the power of hard work, small steps leading to big results, and believing each day is an opportunity to do and be better. Her extensive success in managing expansive portfolios and strategic partnerships proves that her dedication to her teams and clients continues to pay off.
