Meet Our Leadership

A team of experienced and passionate leaders

Chief Executive Officer
Chief Revenue Officer
Group Chief Legal Officer (YNV Group)
Chief Financial Officer
Chief People and Culture Officer
Director of Business Strategy and Execution
Chief Technology Officer
Chief Operating Officer

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Steve Heffron, Tek Experts CEO

Steve Heffron

Chief Executive Officer

At the forefront of Tek Experts’ mission to redefine the future of tech support

For more than 20 years, Steve has focused on building teams that successfully deliver modern technology services and memorable customer experiences which redefine the boundaries of what is possible. His passion is to keep organizations on the cutting-edge, constantly challenging the status quo and raising the bar on what it means to deliver the best Customer Experience. Prior to joining Tek Experts, Steve was General Manager of Worldwide Customer Service and Support at Microsoft and held executive leadership roles at CA Technologies and Convergys Corporation. He has consistently led teams that have a passion for customers and understand that helping the end customer extract the most value from the products and services they have purchased is the only path to customer loyalty.

Aileen Allkins, Chief Customer Officer

Aileen Allkins

Chief Revenue Officer

Global leader in transforming the customer service and support industry

Aileen is an accomplished customer focused executive having spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. Known for her customer and people centric approach, Aileen has led the global customer service and support organizations within Microsoft and Hewlett Packard Enterprise (HPE) and is a trusted strategic advisor for many global technology and professional services companies. As Corporate Vice President of Global Customer Service and Support at Microsoft, Aileen led a diverse and international team of over 25,000 service professionals to provide world-class technical support for millions of customers. At HPE she led worldwide technical support and was responsible for consolidating the customer support experience following several acquisitions. With a passion for people, Aileen is a strong advocate for investing in digital skilling and career progression programs and the significant impact they have on both the customer and employee experience.

Catherine Karanikola, YNV Group Chief Legal Officer

Catherine Karanikola

Group Chief Legal Officer (YNV Group)

A business-oriented and collaborative legal leader providing simplification and clarity to complex enterprises and transactions

Tom Freeman

Chief Financial Officer

A proven leader driving continued financial health and efficiency.

Tom brings deep multi-sector international experience and a proven ability to optimize resources. His commitment to a culture of continuous improvement and serving as a trusted business partner across matrixed organizations supports our continued growth and scale, ensuring we remain efficient and innovative.

Previously Tom served as the Deputy Group CFO at Getronics Group B.V. – a global IT managed services and technology integrator and he also held a senior leadership position at Capital and Counties PLC, a FTSE 250-listed Real Estate investment company. His role at Tek is focused on creating, executing, and optimizing financial systems and processes to position us for continued growth while ensuring responsible relationships with clients and partners alike.

Mark Cooper

Chief People and Culture Officer

Developing high-performing teams that deliver value and purpose

Mark brings 20 years of experience in senior leadership to the company. He is a strategic partner that supports the development of individual talent and high-performing teams. Mark works closely with the executive team to develop initiatives that not only meet our business objectives but drive our corporate culture. Mark is responsible for ensuring the company has the right talent to create global teams capable of delivering tangible results for our clients.

Katrina Busch, Global Head of Marketing

Katrina Busch

Director of Business Strategy and Execution

Using data-driven insights to fuel effective marketing and communications to support our brand

Adam Maudar

Adam Maudar

Chief Technology Officer

Harnessing technology to deliver an exceptional customer experience

Savita Bradoo Joshi

Savita Bradoo Joshi

Chief Operating Officer

Driving a Culture of Service, Employee Development, and Accountability