Rising Prominence of Africa in Technical Support and Other Value-added Services
May 31, 2022 We are pleased to share these insights from Everest Group guest bloggers Rananjay Kumar, Practice Director, and David Rickard, Vice President. Both serve as experts in current locations that are being leveraged by global enterprises and service providers for global service delivery. While not a newcomer to service delivery, Africa has recently been experiencing […]
Tek Experts Appoints Aileen Allkins as Chief Customer Officer
January 10, 2022 Tek Experts has welcomed Ms Aileen Allkins as Chief Customer Officer. Ms Allkins takes up her new position today. As an accomplished customer-focused executive, Ms Allkins has spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. From 2016 to 2020 she was the […]
Tech Support
https://www.youtube.com/watch?v=UJrgE_ee3KEhttps://www.youtube.com/watch?v=UJrgE_ee3KE Striking the Perfect Balance between AI and Human Expertise in Technical Support What is the right approach when combining cutting-edge AI solutions with the invaluable knowledge of human support? Find out how to navigate this complex terrain and make well-informed decisions to provide outstanding customer experience while leveraging AI.
Everything you need to know about Offshore Outsourcing
When most people think of outsourcing services, they tend to focus on offshore outsourcing. This is likely due to the common benefits associated with this type of outsourcing, such as lower labor costs and access to new markets. However, if your organization is contemplating outsourcing its services, it’s important that you understand the outsourcing models […]
Simplifying Outsourcing Models: Nearshore, Onshore, Offshore
Outsourcing has become an increasingly crucial strategy for businesses seeking to reduce costs and gain efficiencies. But with nearshore, onshore, and offshore models available, deciding the best approach can take time and effort. This blog will compare the advantages and disadvantages of communication, expenses, different time zones, and talent acquisition across the major outsourcing models […]
7 Reasons Why Companies Choose to Outsource Work
In the ever-evolving business landscape, companies continuously strive to improve operational efficiency, enhance their competitive edge, and optimize resource allocation. The emergence of outsourcing has provided a strategic approach to address these challenges. While outsourcing presents many benefits, organizations should carefully evaluate the risks associated with outsourcing and the options available before making a decision. […]
The Rise of Africa as the Next IT Outsourcing Hub
The IT business landscape in Africa has taken off over recent years. With a vast young pool of tech talent, convenient time zones, and robust ICT infrastructure, the continent has become a preferred outsourcing destination for leading global brands like Micro Focus. Even with continued misconceptions Africa still faces, there is an immense supply of […]
Bridging the Global skills gap: 3 key Takeaways from Tek Experts’ Webinar with TSIA
Overview With a vast young pool of tech talent, robust infrastructure, and convenient time zones, the African continent is emerging as a new global hotspot for quality IT outsourcing. These key attributes, among others, were recently discussed in Tek Expert’s webinar, The Rise of Africa as the Next IT Outsourcing Hub, on September 14th, 2022. The […]
[Webinar] The Rise of Africa as the Next Global IT Outsourcing Hub
Watch the webinar on demand. The IT business landscape in Africa has taken off over recent years. With a vast young pool of tech talent, convenient time zones, and robust ICT infrastructure, the continent has become a preferred outsourcing destination for leading global brands like Micro Focus. Listen to a panel of tech industry experts […]
