Everest Group Explores Enterprise Technical Support
Everest Group explores the outsourced B2B vs B2C technical support provider landscape, highlights evolving demand – and supply-side trends, and examines the overall competitive landscape. Want to find out further? Download the report here.
Rising Prominence of Africa in Technical Support and Other Value-added Services
May 31, 2022 We are pleased to share these insights from Everest Group guest bloggers Rananjay Kumar, Practice Director, and David Rickard, Vice President. Both serve as experts in current locations that are being leveraged by global enterprises and service providers for global service delivery. While not a newcomer to service delivery, Africa has recently been experiencing […]
How Next-Gen Enterprise Technical Services and Support Are Driving Topline Revenue
Enterprise technical services and support is the unsung foundation of today’s massive shift towards greater digitalization. While far more focus is paid to the digital products themselves, the reality is that combining them with modern support and services dramatically enhances their capabilities. Everything from better user adoption, faster time-to-value, and greater customer loyalty can be […]
In-House vs. Outsourced IT Support: Weighing the Benefits for Your Business
Deciding between outsourced managed IT support and an in-house team is a vital decision for businesses today; making the right choice can significantly impact efficiency and productivity. In this blog, we will dive into the undeniable advantages of outsourcing managed IT support, highlighting how it outshines maintaining an in-house IT team. By understanding these benefits, […]
Unlocking Success: 3 Compelling Reasons to Outsource Tech Support
Reliable technical support is essential for successful business operations. However, as technology becomes increasingly complex and diverse, many companies recognize the need to outsource specialized tech support to stay competitive and meet the ever-growing demands of their customers. Still, not all companies are convinced that outsourcing this key area of business operations is the right […]
Elevating Customer Satisfaction: The Synergy of Technical and Soft Skills
In a world where AI technologies are making impressive strides across industries, it’s essential to recognize that human interaction still holds a unique position in customer experience. While AI can efficiently handle routine customer interactions, it often needs to catch up when the situation requires emotional intelligence and nuanced understanding. Imagine a scenario where a […]
How to Outsource your Non-core Business Functions to Support Digital Transformation
As the driver of growth, many businesses will consider core, commercial activity the priority for digital transformation programs. These are the business functions and talent that help organizations meet their commercial goals. However, growth activity only operates in complement to the non-core activity that determines the customer experience. While they can be resource-heavy, roles such […]
2,000+ technical experts available now in Nigeria
Are you struggling to find highly skilled technical professionals for your business? Tek Experts bridges the tech talent gap for enterprises to thrive in the digital age. As one of the largest tech employers in Nigeria, our pool of more than 2,000 experts in Lagos are ready and skilled in software development, data science, cybersecurity, […]
Tech Support Engineer, Belyse Uwambayinema, Discusses Career Growth at Tek Experts Rwanda
Belyse Uwambayinema, Tek Experts L2 Technical Support Engineer, shared this about her work at Tek Experts in Rwanda during a Technology & Services Industry Association webinar sponsored by Tek Experts on January 26, 2023, about Building the Tech Workforce of Tomorrow: Where, Why and How. The session included talent experts from around the world discussing […]
