Professional Services Vietnam
Tek Experts Professional Services
Tek Experts PSV provides IT professional services to cover all stages of your company’s IT product experience lifecycle including Consulting, Surveying, Assessment, Solution Design to Implementation, Integration, and Support & Training. We believe that with a team of highly qualified technical experts and optimized service processes, you can experience and utilize the full power of purchased modern IT solutions, and from there increase efficiency & quality of work, reduce costs, and satisfy your customers.
OUR SERVICES
Creating Next-Gen Enterprise Support in Vietnam
As digital technology transforms the way we do business, our reliance on fast and effective technical support continues to grow. Tek Experts Vietnam combines the flexibility of third-party enterprise services with the rapid deployment, seamless integration, and follow-the-sun availability of a dedicated, in-house engineering team.
Tek Experts PSV provides consulting & Proof of Concept services for the following IT areas:
- Digital Transformation
- Modern Workplace & Secured Remote Work
- Transform To Cloud
- App & Data Modernization
- IT Infrastructure and Service Architecture for Organization
- Business Process Automation
After the consultation phase, Tek Experts PSV will investigate your IT environment and operations including infrastructure and services, office applications, business applications, etc. to get an overview of your current IT status.
- Cloud Readiness Assessment
- Security Assessment
- Compliance Assessment
- Apps & Data Modernization Assessment
- Modern Workplace Assessment
- IT Infrastructure and Service Assessme
If necessary, we can do a pilot so that you can experience the IT solution on a small scale and see if the solution is powerful, useful, and can address existing problems
Currently, Tek Experts PSV provides the following implementation services:
- Microsoft 365 implementation: Office apps, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Exchange Online Protection, Defender for Office 365, etc.
- Enterprise Mobility & Security (EMS) implementation: Endpoint Manager (Intune), Active Directory & Azure AD, Information Protection, Cloud App Security, Defender for Endpoint, etc.
- Virtual Desktop on cloud implementation: Azure Virtual Desktop
- Azure Services implementation & configuration
- Dynamics 365 system configuration, customization and optimization
- Power Platform applications and busin
Currently, Tek Experts PSV provides the following implementation services:
- Email Migration from MS Exchange Server and other email platforms to MS Exchange Online
- File Migration from MS SharePoint Server and file server to MS OneDrive & SharePoint Online
- Apps & Data Migration to MS Azure Cloud
- CRM & ERP Migration from on-premises or cloud services to MS Dynamics 365
Currently, Tek Experts PSV provides the following implementation services:
- Hybrid Integration for AD, Exchange, SharePoint, and Dynamics
- Microsoft 365 & Dynamics 365 Integration with 3rd and LOB applications
- Azure Services Integration
- Multi-cloud Integration
- Data Integration
As a customer you may face challenges like:
- Lacking the expertise and resources to troubleshoot problems
- Being unable to determine the root cause of performance issues and glitches
- Not knowing how to remediate problems when they identified
- Not wanting to spend time and resources fixing problems
Tek Experts PSV provides Microsoft 365, Azure, Dynamics 365 free & premium support with different levels of SLA:
- User Support: Provide support for frequently asked questions, setup and usage, best practices, questions around billing and invoicing, break-fix support for developers, architecture design, and solution design support for architects.
- System Support: Provide information on any service interruption, and relay expectations on when the system will be back online.
- Product Support: Provide support when the product is not working as expected or the service stops working. Escalate to Microsoft when the issue cannot be resolved with existing documentation and/or training.
- Extended Support Hours: You may need access to 24/7 support but cannot justify the overhead internally.
- Account Management: Offering an account manager that is responsible for reporting service consumption and minimizing time to resolution.
- Dedicated Support: Engineering resources that already know the customers’ environment, including the business and technical reasons for how a solution was implemented, can add tremendous value over the lifetime of an agreement.
We support our customers shaping their digital transformation and accelerate their technology adoption by upskilling and reskilling their workforce.
OUR SOLUTIONS
Preparing Vietnam’s Tech Leaders for Industry 4.0
The world is becoming more mobile and more connected and Tek Experts PSV can help you to create secure business processes that are available to your employees anytime, anywhere, and on any device. We leverage the latest in cloud technology, cybsercurity, and regulatory expertise to ensure that you’re able to perform and compete at the highest level for your customers and investors.
The nature of work has changed, and the modern workplace (or cloud-based workplace) is evolving at lightning speed, with distributed teams, brand-new business models, and complex security issues. Employees expect to work securely at any time, from anywhere, on any device. And effective digital tools should connect and support employees to encourage productivity, engagement, and collaboration.
- Office Applications
- Collaboration Platforms (Intranet sites, file sharing, business process automation, etc.)
- Communication Platform (Email, chat, calls, meetings, live events, enterprise social network)
- Employee Experience Platform
- Unified Endpoint Management
- Identity & Access Management
- Security & Compliance Management
- Virtual Desktop Solutions
- Modern Operating System
Security has never been more critical. Everyone is feeling the effects of cyber-attacks becoming more frequent and sophisticated. Simultaneously, there is mounting pressure to secure multi-cloud IT environments as more companies than ever are transferring their information activities to the cloud. In addition, the increasingly complex regulatory landscape makes it difficult to understand where the risks really lie and their impact even for organizations in traditionally less regulated industries.
- Identity & Access Management
- Unified Endpoint Management
- Threat Protection (virus, malware, ransomware, etc.)
- Information Protection & Governance
- Security Management
- Cloud Security
- Web Security
- Email Security
- Network Security
- Encryption & Key Management
Solution Benefits:
- Protect your identity & endpoints
- Modernize security & defend against threats
- Secure on-premises & cloud infrastructure, hybrid & multi-cloud
- Protect & govern your sensitive data
- Manage & investigate risks
Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale. You typically pay only for the cloud services you use, helping lower your operating costs, run your infrastructure more efficiently and scale as your business needs change. Cloud computing is a big shift from the traditional way businesses think about IT resources.
- Cost
- Speed
- Global Scale
- Productivity
- Performance
- Reliability
- Security
Tek Experts PSV can support you by implementing the best solutions from leading cloud vendors that can accelerate your digital transformation journey:
- Infrastructure as a service: Computing (VMs, Containers, App services, Functions, Virtual Desktops), Storage, and Networking
- Platform as a service: Database, Datawarehouse, and Analytics
- Identity as a service
- Internet of Things
- AI + Machine Learning
- DevOps
- API Management
Solution Benefits:
- Cost: Cloud computing enables organizations to move IT spending from capital expenditure (CapEx) to operational expenditure (OpEx), thus it offers significant potential cost-savings over on-premises infrastructure, especially considering the full cost of the latter.
- Agility: Cloud computing offers near instant provisioning of resources, this enables projects to move much more quickly, without the need to over provision resources in advance or spend considerable time on infrastructural planning.
- Service quality: migration to cloud often offers significant improvements in performance, reliability, and security over on-premises infrastructure.
- New scenarios: Cloud computing enables new application scenarios which are simply not possible, or would be prohibitively expensive to deliver, using on-premises infrastructure, such as big data storage and analytics, machine learning, and compliance with industry certifications.
Over the last few decades, the amount of data generated by systems, applications, and devices has increased exponentially. Data is everywhere, in a multitude of structures and formats however, it is also now easier to collect and cheaper to store, making it accessible to all businesses.
Tek Experts PSV can provide our knowledge and expertise on consulting and implementing the best Data & AI solutions from leading vendors. We can help you to combine data assets, building out a design across structural, non-structural, and streaming data sets allows your organization to build a data solution that provides the insights needed to remain competitive in the modern market.
- Data Assets Explorer
- Data Integration Services/ Data Warehouse/ Data Mart
- Data Visualization Tools
- Data Analytics Services
- Big Data/ Data Lake
- Knowledge Mining
- Conversational AI/ Bot Services
- Cognitive Services
- Natural Language Processing
Solution Benefits:
- Quickly capture useful information and inform critical business decisions
- Modernize your business operation by Data & intelligence
- Solve complex problems to accelerate digital transformation
Organizations need to better align technology with their unique business processes. A business app is a solution created to enhance existing processes and services or adapt to emerging operational patterns. Business apps can be used to connect disparate data, processes, users, and teams, as well as potential external partners and clients together in a much more streamlined and coherent way. Today, more and more Business Applications are created to meet the essential needs of businesses from all parts of the organization, from Procurement – Production – Operations to Marketing – Sales.
Tek Experts PSV can provide our knowledge and expertise on consulting and implementing the best Business Applications from leading vendors. Our Business Application coverage:
- Customer Relationship Management (CRM)
- Enterprise Resource Planning (ERP)
- Human Resource Management (HRM)
- Project, Program & Portfolio Management (PPM)
- Business Process Management (BPM)
- Robotic Process Automation (RPA)
- Low Code Application Platform
- CAD/ CAM
Solution Benefits:
- Improve labor productivity, reduce costs, increase speed, improve transparency and compliance, thereby leading to revenue growth and profits for the company and its investors.
- Can instantly improve automation in the organization, while providing multidimensional data to analyze and provide deeper insights.
Tek Experts PSV can provide hardware from market- leading manufacturers and related technical services to help keep your business secure and strong on its digital transformation journey.
- Servers
- Network devices (Routers, Switches, Firewall, Load Balancer)
- Storage devices
- Meeting room devices (MCU, camera, speaker, IP phone)
- Desktops & laptops
OUR PROVIDERS
Global Collaboration Supporting National Ambitions
Our collaboration with Microsoft gives our clients access to leading technologies to help realize their business goals including Azure Cloud Service, Power Platform, and Dynamics 365. These powerful tools support essential commercial functions like customer relationship management, data visualization, and application scaling and support. Augmenting your internal communications and collaboration, Microsoft Teams is a comprehensive and integrated digital workspace that allows departments and teams within your business to share projects and workflows seamlessly and securely.
Microsoft 365 is the productivity cloud designed to help each of us achieve what matters, in our work and elsewhere. Offering best-in-class Office apps, intelligent cloud services, and advanced security., Microsoft 365 is designed for the way that businesses work today. Microsoft 365 can support remote and on-site teams, simultaneous collaboration across multiple projects and time zones, and people working from a variety of different devices.
- Be productive anywhere: Get work done and stay connected whether you are working remotely or onsite.
- Chat, call, and host meetings
- Share documents in the cloud
- Collaborate using Office apps
- Connect via email and calendar
- Secure your business: Help safeguard business data with built-in security features.
- Defend against cyberthreats
- Make customer data more secure
- Help secure your devices
- Manage users and devices
- Get a cost-effective solution: Streamline IT setup, management, and costs with a single productivity solution.
- Improve user productivity
- Save on automation and IT costs
- Consolidate vendor spend
- Reduce cost of security risks
By choosing the right Microsoft 365 plan and pricing for your business, you can stay flexible and scale according to your needs. Let Tek Experts PSV help you by providing our Microsoft 365 set of services:
- Modern Workplace/ Secured Remote Work and Business Process Automation consulting workshops
- Modern Workplace Assessment
- Microsoft 365 implementation: Office apps, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Exchange Online Protection, Defender for Office 365, Backup (emails, files) for Office 365, etc.
- Enterprise Mobility & Security (EMS) implementation: Endpoint Manager (Intune), Active Directory & Azure AD, Information Protection, Cloud App Security, Defender for Endpoint, etc.
- Migration
- Email Migration from MS Exchange Server and other email platforms to MS Exchange Online
- File Migration from MS SharePoint Server and file server to MS OneDrive & SharePoint Online
- Integration
- Hybrid Integration for Active Directory, Exchange, and SharePoint
- Microsoft 365 Business Applications Integration with 3rd and LOB applications
- Microsoft 365 management managed services
- Microsoft 365 support
- Microsoft 365 training
- Stay up to date with the latest versions of Word, Excel, PowerPoint, and more.
- Connect with customers and coworkers using Outlook, Exchange, and Microsoft Teams.
- Manage your files from anywhere with 1 TB of cloud storage on OneDrive per user.
- Defend your business against advanced cyberthreats with sophisticated phishing and ransomware protection.
- Control access to sensitive information using encryption to help keep data from being accidentally shared.
- Secure devices that connect to your data and help keep iOS, Android, Windows, and MacOS devices safe and up to date.
- Compatible with Windows 11, Windows 10 Pro and Windows 365. Some management features are not supported in Windows Home. All languages included.
Microsoft Teams is a collaborative workspace within Microsoft 365/Office 365 that acts as a central hub for workplace conversations, collaborative teamwork, video chats and document sharing, all designed to aid worker productivity in a unified suite of tools. Modern collaboration platforms such as Teams allow colleagues to efficiently and securely connect with each other and their customers anywhere, on any device.
Benefits of using Microsoft Teams:
- Streamlined communications
- Fewer emails
- Faster responses and improved customer experiences
- Stay in touch anywhere, anytime
- Host smarter meetings
- Improve collaboration and productivity
- Built-in security & compliance features and administrative tools to help you keep your data, documents, and conversations protected.
- Teams can be customized and extended with 3rd party apps, processes, and developer tools to help you gain context without switching context, meet your people where they are, and tailor your communication and collaboration experiences.
Tek Experts PSV can help you take the best advantages of Microsoft Teams by providing the following services:
- Build strategy and roadmap assessment for Teams
- Network and Active Directory readiness assessment for Teams
- Deployment of Teams
- Configuring and implementing Microsoft Teams governance
- Audio conferencing setup & configuration & management
- Teams Meeting room device configuration & management
- Teams calling setup & configuration & management
- Building apps and business processes on Teams
Azure cloud platform has more than 200 products and cloud services designed to help you bring innovative solutions to life – to solve today’s challenges and create the future. Build, run, and manage applications across multiple clouds, on-premises, and at the edge with your preferred tools and frameworks.
Popular Microsoft Azure products and services:
- Compute
- Azure Virtual Machines (VMs)
- Linux Virtual Machines (VMs) in Azure
- SQL Server on Azure VMs
- Azure Virtual Desktop
- Azure Functions
- Azure App Service
- Azure Kubernetes Service (AKS)
- Azure Container Instances
- Static Web Apps
- Network
- Azure Virtual Network
- Application Gateway
- Azure Load Balancer
- Azure Firewall
- Azure DDoS Protection
- Azure Express Route
- Azure Content Delivery Network (CDN)
- Azure VPN Gateway
- Storage
- Azure Files
- Azure Blob Storage
- Azure Disk Storage
- Azure Data Lake Storage
- Azure Backup
- Databases
- Azure SQL Database
- Azure SQL Managed Instance
- Azure Database for MySQL
- Azure Database for PostgreSQL
- Azure Database for MariaDB
- Azure Cosmos DB
- Azure Data Factory
- Azure Database Migration Service
- Identity
- Azure Active Directory (Azure AD)
- Azure Active Directory Domain Services
- Analytics
- Azure Analysis Services
- Azure Data Explorer
- Azure Data Factory
- Azure Synapse Analytics
- Event Hubs
- Power BI Embedded
- AI + Machine Learning
- App Configuration
- Azure DevOps
- Azure DevTest Labs
- Azure Lab Services
- Azure Pipelines
- SDKs
- Visual Studio
- Developer Tools
- App Configuration
- Azure DevOps
- Azure DevTest Labs
- Azure Lab Services
- Azure Pipelines
- SDKs
- Visual Studio
- Integration
- API Management
- Service Bus
- Logic Apps
- Migration
- Azure Migrate
- Azure Database Migration Service
- Azure Site Recovery
- Internet of things
- Azure IoT Central
- Azure IoT Hub
- Azure IoT Edge
- Azure Sphere
Tek Experts PSV can help you take the best advantages of Microsoft Azure Cloud by providing the following services:
- Transfer to Cloud and App & Data Modernization consulting workshops
- Cloud Readiness Assessment and App & Data Modernization Assessment
- Virtual Desktop on cloud implementation: Azure Virtual Desktop
- Azure Services implementation & configuration
- Apps & Data Migration to MS Azure Cloud
- Azure Services Integration, multi-cloud Integration
- Azure Services Monitoring & Management managed service
What is Dynamics 365?
- It is how you become more agile to delight your customers. With Dynamics365, you will have the only portfolio of intelligent business applications that empowers everyone to deliver operational excellence and create more engaging customer experiences.
Why use Dynamics 365 for Business Applications?
- Choose one, some, or all. Dynamics 365 applications for Sales, Marketing, Service, Finance, Commerce, Supply chain that are made to work together with your existing systems for a comprehensive solution that connects your entire business. So, you connect with every customer.
- Make Dynamics 365 your own. Tailor and build on your solution using the Microsoft Cloud (Microsoft Power Platform, Microsoft Azure and Microsoft 365) or hundreds of other familiar business tools. Plus, add mixed reality and the internet of things (IoT) for innovative new experiences.
Benefits of Dynamics 365:
- Create impact faster – deliver more value in less time. Quickly adopt solutions or augment existing ones to enable your teams to accelerate results.
- Use modular, prebuilt applications
- Connect solutions end to end
- Rapidly deploy and onboard
- Break through barriers – Take a data-first approach. Unify your data and couple it with Microsoft AI to deliver insights and actions that create better customer experiences
- Access data everywhere
- Generate continuous insights
- Protect and secure your business
- Adapt to anything – Have the freedom to adapt when and how you need to across new business priorities, market conditions, and customer opportunities as they emerge.
- Rapidly respond to change
- Reshape and transform
- Be futureproof
- Innovate everywhere – Solve problems with powerful solutions you only get from Microsoft Cloud – all built to easily work together from the very start.
- Work in an integrated cloud
- Turn ideas to reality
- Elevate teamwork
Microsoft Power Platform is a line of business intelligence, app development, and app connectivity software applications. Microsoft developed the Power Fx low-code programming language for expressing logic across the Power Platform. It also provides integrations with GitHub and Teams.
The Power Platform family of products includes:
- Power BI, software for visualizing data with various kinds of charts. It competes with tools like Tableau.
- Power Apps, graphical software for writing low-code custom business applications. (Known as PowerApps until 2019).
- Power Automate, a toolkit like IFTTT and Zapier for implementing business workflow products. (Formerly Microsoft Flow).
- Power Automate Desktop (PAD), robotic process automation (RPA) software for automating graphical user interfaces. This product uses Robin Script based language to achieve RPA.
- Power Virtual Agents, software for writing chatbots.
Tek Experts PSV can offer the following Power Platform services:
- Microsoft 365 Business Apps development by integrating M365 technologies such as Teams, Sharepoint, Exchange, Planner, Form with the power and simplicity of Power Platform.
- Business process automation
- Chatbot development
- Visualization of your business data with Power BI
Anytime, anywhere
- We employ passionate, multilingual technicians and engineers and offer follow-the-sun coverage so our clients can always find the support they need.
Seamless Integration
- We offer a seamless user experience by immersing our services in the brand identity and processes of our clients.
World Class Service
- We deliver fast and efficient support services according to client-specific KPIs and success criteria.
Time to Value
- We shorten our clients’ time to value through rapid deployment using a combination of technologies and processes and observing industry best practices.
