How to Scale Customer Success and Drive Revenue with a Human Touch
Customer success leaders are turning to automation and AI as they try to cut costs in response to this uncertain economy. Unfortunately, by reducing human-to-human collaboration, businesses could be missing out on key opportunities for revenue growth. So, what’s a cost-effective solution for increasing revenue through customer success, despite a lack of resources and an […]
Secrets to Achieving Business Success: Employee Satisfaction
What if we told you that there is a crucial factor that significantly influences customer satisfaction but often flies under the radar? It’s employee satisfaction. The intricate relationship between employee and customer satisfaction and prioritizing the well-being of your workplace can lead to increased retention, productivity, and overall business success. The Employee-Customer Satisfaction Connection Employee […]
Debunking 3 Customer Experience Myths that Stop Businesses from Maximizing Potential
When it comes to customer experience, consumer expectations are at an all-time high. Standard business hours are a thing of the past. Consumers want immediate responses. The concept of customer experience covers every brand/consumer interaction: from customer-facing employees, to the people and processes behind the scenes, and it is as vital to the bottom line […]
Unlocking Success: 3 Compelling Reasons to Outsource Tech Support
Reliable technical support is essential for successful business operations. However, as technology becomes increasingly complex and diverse, many companies recognize the need to outsource specialized tech support to stay competitive and meet the ever-growing demands of their customers. Still, not all companies are convinced that outsourcing this key area of business operations is the right […]
Elevating Customer Satisfaction: The Synergy of Technical and Soft Skills
In a world where AI technologies are making impressive strides across industries, it’s essential to recognize that human interaction still holds a unique position in customer experience. While AI can efficiently handle routine customer interactions, it often needs to catch up when the situation requires emotional intelligence and nuanced understanding. Imagine a scenario where a […]
3 Ways to Successfully Scale Your Tech Workforce
Whether you’re expanding operations in current markets to build on success, exploring new markets to take your business further, or adding new offerings for current customers, one of the greatest challenges today is sourcing the tech talent you need at scale. The Great Resignation caused by people worldwide reassessing their work priorities has made it […]
3 Tips to Successfully Source Tech Talent
There may be more tech talent looking for jobs right now because of layoffs at some of the world’s largest tech companies, but finding the right tech talent remains an enormous challenge for most businesses. Beyond the rising costs associated with hiring and onboarding talent, there is increasing competition among companies to find experienced tech […]
The Importance of Investing in Career Growth – A discussion with Aileen Allkins, Chief Customer Officer of Tek Experts
Aileen Allkins, Chief Customer Officer of Tek Experts, has been featured in IT Pro discussing the critical importance of building a culture of learning for businesses in the modern digital world. Read the article now With demand for skills outweighing available talent, it’s key for organizations to invest in their employees’ career progression through reskilling […]
Tek Experts Appoints Aileen Allkins as Chief Customer Officer
January 10, 2022 Tek Experts has welcomed Ms Aileen Allkins as Chief Customer Officer. Ms Allkins takes up her new position today. As an accomplished customer-focused executive, Ms Allkins has spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. From 2016 to 2020 she was the […]
