Tek Experts Appoints Aileen Allkins as Chief Customer Officer
January 10, 2022 Tek Experts has welcomed Ms Aileen Allkins as Chief Customer Officer. Ms Allkins takes up her new position today. As an accomplished customer-focused executive, Ms Allkins has spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. From 2016 to 2020 she was the […]
Welcome to TeKnowledge: Accelerating Progress. Securing Futures.
A Global Powerhouse Unveiled: TeKnowledge Combines the Forces of Cytek Security, Tek Experts, and Elev8, Redefining Digital Transformation with Elite Cybersecurity, Advanced Technical Skilling, and Scalable Technical Managed Services
The Challenges of Legacy Financial Systems
The creation of the COBOL programming language was a major event in the financial services industry, and it still underpins much of the software used in the industry worldwide. In 2019, COBOL turned 60 years old, yet, in the early 2020s, 40% of banks were still using COBOL programming languages as the core for many […]
7 Reasons Why Companies Choose to Outsource Work
In the ever-evolving business landscape, companies continuously strive to improve operational efficiency, enhance their competitive edge, and optimize resource allocation. The emergence of outsourcing has provided a strategic approach to address these challenges. While outsourcing presents many benefits, organizations should carefully evaluate the risks associated with outsourcing and the options available before making a decision. […]
Navigating the Digital Age: The Significance of Seamless Migration and Integration
Imagine a world where transitioning to new technologies or platforms is smooth and disruption-free. Such a world exists, and seamless migration and integration are at the heart of it. In this blog, we will detail the key benefits of seamless migration and integration, the potential challenges businesses may face, and the best practices for achieving […]
Secrets to Achieving Business Success: Employee Satisfaction
What if we told you that there is a crucial factor that significantly influences customer satisfaction but often flies under the radar? It’s employee satisfaction. The intricate relationship between employee and customer satisfaction and prioritizing the well-being of your workplace can lead to increased retention, productivity, and overall business success. The Employee-Customer Satisfaction Connection Employee […]
Unlocking Success: 3 Compelling Reasons to Outsource Tech Support
Reliable technical support is essential for successful business operations. However, as technology becomes increasingly complex and diverse, many companies recognize the need to outsource specialized tech support to stay competitive and meet the ever-growing demands of their customers. Still, not all companies are convinced that outsourcing this key area of business operations is the right […]
The Pros and Cons of IT Outsourcing: A Comprehensive Guide
In the fast-paced world of information technology, businesses are constantly striving to meet the increasing demands of their customers while staying agile and cost-effective. One strategy that has gained prominence in recent years is outsourcing tech support. This approach involves partnering with external service providers to handle technical support responsibilities. While it comes with many […]
How to Outsource your Non-core Business Functions to Support Digital Transformation
As the driver of growth, many businesses will consider core, commercial activity the priority for digital transformation programs. These are the business functions and talent that help organizations meet their commercial goals. However, growth activity only operates in complement to the non-core activity that determines the customer experience. While they can be resource-heavy, roles such […]
