In a world where customer support is constantly evolving, understanding the differences between the traditional ‘call center’ and specialized ‘technical support’ is vital. While these terms were once used interchangeably, the digital era has brought some clear distinctions between the two. Let’s explore the dynamic realm of customer support to uncover why some businesses are breaking away from the conventional call center model and how they are adapting to their clientele’s ever-changing needs.

Discover the Core Contrasts

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