The onset of the Fourth Industrial Revolution has highlighted a significant gap between the digital skills that businesses and governments need and their availability in the global talent market.
With so many companies struggling to adapt to fast-changing technical environments, this talent gap is particularly evident in the world of technical support. This has led many organizations to seek external solutions for their technical support needs as a way to quickly address them while internal solutions are developed.
The United States is the most digitally competitive country on Earth. It not only has the greatest demand for first-in-class technical support, it also has one of the highest capacities to supply such talent.
This brings us to the mountains and meadows of Colorado Springs, home to Tek Experts and the future of digital support in the United States.
1. Deep and Proven Talent Pool
The first step to creating a robust IT outsourcing service is having the talent, both present and in development, to support it.
Colorado Springs hosts 3 major universities with more than 40,000 university students. Many students are bilingual with Spanish being a native language for more than 11% of the city’s population. The beauty of this is that while most service users are likely to be located in the U.S. or Canada, this bilingual culture creates the opportunity to offer services to areas in Latin America as well.
Colorado Springs also has 5 active military bases. Aside from the immediate influx of young people these bases attract, the GI Bill guarantees that many veterans from these bases will be able to continue their education in the area while having ample choice of where to develop their skills.
As a result of this investment in education, in 2021, the CBRE Scoring Tech Talent Report named Colorado Springs 3rd in its list of up-and-coming tech markets.
2. Leading IT Sector
Colorado Springs is home to some of the largest technology companies in the United States with Oracle Software, Hewlett-Packard, and FedEx all housing software and engineering resources in the city.
In combination with the Denver metro area, Colorado Springs has been named ‘Silicon Mountain’ and is thought to be the next major tech hub that will emerge in North America. The city contains over 360 IT and Cybersecurity firms and has a workforce of over 3,000 people in Cybersecurity alone.
3. Massive Economic Potential
Colorado Springs has a forward-thinking, resilient economy, and since February 2020, the state of Colorado has seen a job recovery rate of 103.1% from the impact of the COVID-19 pandemic.
In fact, the pandemic was the only period in which the federal government recorded a decline in the Colorado Springs economy since it began recording data twenty years ago. Even then the decline totaled only 0.1% of local GDP compared to 2019.
The city has its sights firmly set on a digital future, welcoming the first 10 megabit network in the United States last year, which will support remote work and learning across 24,000 homes and 4,000 businesses.
At the beginning of 2022, Colorado Springs Utilities unveiled plans to build a state-of-the-art city-wide fiber network that would turn the Springs into one of the largest gig-cities in the United States.
Tek Experts in Colorado
Colorado Springs is a tech success story that speaks for itself, which is why Tek Experts chose to expand to a new office in the city in 2021 after 4 years of delivering world-class IT services and support solutions out of this market.
Our success has been possible because we have carefully chosen our locations and priorities and are able to attract the best talent available. Our Colorado Springs location fosters a culture of growth that keeps our top talent inside the organization, with 78% of promotions being internal in 2021. Aside from our employee-focused working culture, we also want to support their interests beyond the help desk.
Our offices are centrally located next to the highway with access to an array of public transportation options and bike trails to nurture employee health wherever possible. We are also near many restaurants and fitness facilities that our tech specialists can travel to on their lunch breaks or before or after work.
We provide opportunities for employee comradery through various engagement activities that involve local businesses in order to support both our employees and the community.
Most often, companies looking to outsource IT support do so in multiple locations around the world to ensure their support follows the sun. For more ideas on great locations to outsource, check out 7 important locations for IT services and support