Stay Ahead with Expert-Led Insights
Navigating Complexity. Driving Progress. Creating Lasting Impact.
Welcome to the TeKnowledge Insights hub! Here, you’ll find a blend of strategic perspectives, real-world case studies, and expert analysis designed to empower organizations to navigate challenges and seize new opportunities.
Explore the insights that matter most. Stay informed, gain new perspectives, and discover how businesses worldwide are unlocking new opportunities with TeKnowledge.
Stay Ahead with Expert-Led Insights
Navigating Complexity. Driving Progress. Creating Lasting Impact.
Welcome to the TeKnowledge Insights hub! Here, you’ll find a blend of strategic perspectives, real-world case studies, and expert analysis designed to empower organizations to navigate challenges and seize new opportunities.
Explore the insights that matter most. Stay informed, gain new perspectives, and discover how businesses worldwide are unlocking new opportunities with TeKnowledge.
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The latest developments, strategic partnerships and milestones.
- Events & Webinars
TeKnowledge, a global technology services company with over 13 years in Costa Rica, has announced the opening of its new offices in Tejar del Guarco, Cartago, reinforcing its commitment to local employment and technological development. This expansion brings 100 new job opportunities for those looking to start a career in technology.
Teknowledge’s new site is a 3,000-square-meter free trade zone facility, and will house teams providing 24/7 technical support, cybersecurity solutions, automation services, and digital training programs.
Manuel Tovar, Minister of Foreign Trade commented: “Since its establishment in Costa Rica over 13 years ago, we have witnessed TeKnowledge’s steady growth, a reflection of its strong commitment and trust in our country. We are pleased that they continue to choose Costa Rica for their expansion and the development of new service lines. This growth, bringing 100 new job opportunities for Costa Rican talent, is a clear sign of the tech sector’s dynamism and strategic role in our economy.”
Laura López, General Manager of the Costa Rican Trade Promotion Agency (PROCOMER) added: “Strengthening Costa Rica’s tech ecosystem is essential for the country’s economic growth. TeKnowledge’s expansion in Cartago supports this goal by creating jobs and advancing digital skills development to meet current and future market demands. Additionally, with the opening of its new offices, the company is offering quality job opportunities to more people, including graduates from technical highschools.”
New Job Openings for Tech Enthusiasts
These new hires support a growing business line and are aimed at individuals interested in the tech industry. TeKnowledge is looking for candidates with skills in technical support and customer service. The requirements include:
- Basic knowledge of IT, networks, or technical support.
- Strong problem-solving and customer service skills.
- Intermediate to advanced English proficiency (B1/B2 or higher) for roles interacting with international clients.
- Availability to work rotating shifts in a dynamic environment.
- No prior experience required (though it’s a plus).
How to Apply:
Interested candidates can apply online through the following link. Additionally, the recruitment team is hosting an in-person Open House on April 2 from 9:00 a.m. at the new offices, located next to the Dekra facility in Cartago.
During the event, recruiters will conduct interviews and skill assessments, including language proficiency tests when applicable. Selected candidates will be contacted within 48 hours, ensuring a fast-hiring process.
- News & Company Updates
Omantel has announced a partnership with TeKnowledge, a global leader in AI, Customer Experience, and Cybersecurity solutions, to launch an advanced AI and Data Science skilling program for its employees. This initiative aims to equip Omantel’s workforce with advanced digital skills, supporting digital transformation, economic diversification, and future technology capabilities development.
By investing in AI, data analytics, and digital skills training, Omantel continues to strengthen its position as the Sultanate’s leading technology and innovation company. The collaboration with TeKnowledge will accelerate AI and data science training across Omantel’s technology, operations, and commercial divisions, enabling employees to tackle real-world challenges and explore new opportunities. The program combines onsite training at Omantel’s headquarters with virtual learning, ensuring an interactive and hands-on experience for all participants.
Mohammed Ahmed Al-Riyami, General Manager of Talent Management at Omantel, emphasized the importance of this initiative: “AI and data science are at the core of Omantel’s strategy to lead in AI-driven solutions, foster innovation, and enable sustainable digital transformation. By equipping our teams with future-ready AI capabilities, we are not only enhancing customer experiences but also positioning Oman as a leading digital economy. This initiative reaffirms our commitment to building an AI-driven ecosystem that accelerates technological advancement and unlocks new opportunities for growth.”
Ayman Majzoub, VP of Sales META at TeKnowledge, commented saying: “This collaboration with Omantel demonstrates how digital skilling should be done—learning, innovating, and applying AI solutions to real-world business challenges. We appreciate Omantel’s trust in TeKnowledge and share their commitment to driving sustainable innovation and economic growth.”
As Oman accelerates its transition into a digital economy, Omantel is proactively upskilling its workforce, positioning itself as a regional leader in AI-powered services, while driving sustainable growth and innovation. As a global partner of Microsoft, TeKnowledge is dedicated to advancing AI and digital skills training in Oman alongside its comprehensive technology services. Through its global partnership with Microsoft, TeKnowledge delivers large-scale skilling programs, including national Copilot skilling initiatives, enabling businesses and government entities to leverage AI-driven digital transformation in the workplace.
- Thought Leadership
Customer experience is evolving faster than ever. AI, automation, and cloud technology are no longer optional—they’re the foundation of how businesses connect with customers, strengthen relationships, and drive growth. But true transformation happens when expertise, strategy, and execution come together to create seamless, AI-powered engagement that works for businesses and the people they serve.
That’s why TeKnowledge and Genesys are joining forces. We share a vision: delivering AI-first customer experiences that are intelligent, seamless, and scalable. Together, we help enterprises move beyond simply adopting AI-powered CX—to fully integrating, optimizing, and leading in a digital-first world
Building the Future of CX – Together
With the Genesys Cloud™ platform, organizations can orchestrate AI-driven experiences that blend automation with real-time engagement, enhancing every step of the customer journey. TeKnowledge ensures these capabilities are implemented seamlessly, integrated securely, and optimized for long-term success—giving businesses the confidence to scale their transformation without disruption.
By combining our strengths, we take a 360° approach to customer experience transformation, helping organizations embrace AI-powered CX for efficiency, engagement, and sustainable growth.
Three Pillars of Our Collaboration:
1. Smarter, Safer, and Scalable CX
Customer expectations continue to rise, and businesses need solutions that keep them ahead. Genesys leads the way in AI-powered experience orchestration, enabling organizations all over the world to anticipate customer needs, personalize interactions, and deliver seamless engagement across channels.
TeKnowledge ensures AI adoption is secure, compliant, and scalable, aligning every transformation with enterprise security, risk management, and industry regulations. With a global team of over 6,000 experts across 19+ hubs, we help organizations scale AI-driven CX while maintaining consistency, reliability, and trust.
Together, we help organizations turn AI-powered CX into a strategic advantage—strengthening customer relationships, boosting efficiency, and delivering measurable impact.
2. Seamless AI Integration: From Strategy to Execution
AI-powered CX requires more than just technology—it demands structured execution, continuous optimization, and a smooth transition. Genesys Cloud provides a unified platform that enhances both customer and employee experiences, streamlining interactions with agility and intelligence.
TeKnowledge supports businesses at every stage of their transformation, offering advisory, professional, and managed services to ensure smooth AI adoption. Our expertise in CX strategy, AI automation, security, and process optimization helps enterprises integrate AI-driven engagement in ways that enhance efficiency, responsiveness, and flexibility.
Together, we ensure organizations have a future-ready approach to CX transformation, keeping them ahead in a fast-changing digital world.
3. Empowering Teams for the AI-Driven Future of CX
Technology is only as powerful as the people who use it. AI-driven CX transformation succeeds when businesses empower their teams with the right skills, tools, and insights.
Genesys equips organizations with real-time AI capabilities that help them listen, predict, act, learn, and optimize customer experiences. TeKnowledge complements this with structured talent skilling programs, ensuring teams are trained to maximize Genesys Cloud capabilities and deliver AI-driven experiences across the end-to-end customer journey.
Together, we help businesses build a workforce that can fully leverage AI, driving long-term CX success.
A Future Built on Shared Commitment
For years, TeKnowledge has been a trusted partner to enterprises and governments, ensuring technology adoption is seamless, secure, and impactful. Our relationship with Genesys extends that commitment—helping our customers not only implement AI-powered CX solutions but also use them effectively to drive long-term growth.
Genesys, a leader in AI-powered experience orchestration, brings cloud capabilities that enable businesses to create personalized, efficient, and scalable customer interactions. By combining Genesys Cloud ™ with TeKnowledge’s deep technical expertise and security-first approach, we provide organizations with the support they need to maximize AI-driven customer engagement.
This announcement represents a new chapter for TeKnowledge—expanding our role from a technology services leader to a full-scale, 360° solutions provider. It strengthens our ability to help customers modernize, secure, and scale their customer experience strategies in ways that truly matter.
But this is just the beginning.
What’s Next: Growing Together Through Innovation
Our relationship with Genesys is part of a broader strategy—one that reflects our commitment to collaboration, innovation, and human-centered solutions that deliver real business value.
Our mission is clear:
- Empower businesses with expert-driven technology services that enable seamless adoption, real impact, and long-term progress.
- Simplify complex technology by turning it into a practical, powerful enabler of business success.
- Drive continuous innovation and collaboration, helping businesses stay ahead, adapt, and lead with confidence.
We make tech works for businesses and the people they serve. Our approach helps ensure organizations have the expertise, security, and execution they need to move forward with clarity and confidence.
To our customers – this collaboration is for you. It reflects our shared commitment to delivering technology that works, expertise that guides, and strategies that create lasting impact. Because at the heart of everything we do, our commitment is to the businesses that rely on technology, the people who use it, and the future we’re building together.
- News & Company Updates
New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, seamless adoption and continuous optimization
SAN FRANCISCO and COLORADO SPRINGS, COLO., March 11, 2025 – Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions.
Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services.
“We’re working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it’s accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future,” said Aileen Allkins, President and CEO of TeKnowledge.
“TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,” said Larry Shurtz, chief sales officer of Genesys. “Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier.”
Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI.
Organizations can leverage TeKnowledge’s 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge’s professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success.
Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value.
“Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,” said Bernie Arnason, industry director, ICT of Frost & Sullivan. “By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge’s vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.”
Learn more about how TeKnowledge and Genesys are transforming AI-driven customer experiences on the TeKnowledge blog.
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About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
About TeKnowledge
Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit www.teknowledge.com.
Media Contacts:
Genesys
Marielle Sedin
TeKnowledge:
Iman Ghorayeb
iman.ghorayeb@teknowledge.com
- News & Company Updates
As part of its ongoing commitment to enhancing cybersecurity capabilities at national and societal levels, and in alignment with its mission to foster a secure operational environment for state institutions, the National Cybersecurity Agency (NCSA) partnered with TeKnowledge to deliver the Fresh Graduates Training Bootcamp. This strategic initiative equips national talent with the skills needed to address the ever-evolving challenges in cybersecurity. The training, delivered by TeKnowledge at the Digital Center of Excellence in Msheireb, combined hands-on learning with continuous assessments, ensuring a comprehensive development experience for participants.
The programme included recent graduates from local and international universities specialising in Information Technology and Cybersecurity. With TeKnowledge’s industry-leading expertise, the training followed a structured, multi-tiered approach. The foundation phase covered essential topics such as Cybersecurity Essentials and Linux Basics, establishing a strong technical base. The intermediate phase advanced participants’ knowledge through industry-recognised certifications, including Cisco Certified Network Associate (CCNA), CompTIA Security+, and Cybersecurity Analyst (CySA+). In addition to technical training, the programme also focused on professional skills development, enhancing participants’ research, writing, creative thinking, and teamwork capabilities.
Furthermore, TeKnowledge provided tailored learning paths, allowing participants to specialise in advanced career tracks such as Penetration Testing and Security Operations Center (SOC) Analysis. These career tracks were reinforced by practical, real-world cybersecurity training, including:
Cyber Range Simulations – where participants tackled simulated cyberattacks and assessed digital defences in real time.
Cyberthon Challenges – intensive exercises designed to test their ability to apply newly acquired skills in complex cybersecurity scenarios.
This partnership between NCSA and TeKnowledge underscores a shared commitment to strengthening national cybersecurity capabilities. By advancing technical education, supporting research, and fostering innovation, we remain dedicated to developing the next generation of cybersecurity professionals and contributing to a secure and digitally resilient society.
- Events & Webinars
TeKnowledge at the Smart Banking Summit Nigeria 2024: Strengthening Cybersecurity, Enhancing Services, and Developing Talent
TeKnowledge proudly participated in the Smart Banking Summit Nigeria, held at Four Points by Sheraton, Lagos, alongside industry leaders, innovators, and professionals. This two-day event was a remarkable success, featuring insightful discussions, cutting-edge solutions, and expert-led panels that addressed the challenges and opportunities within the rapidly evolving banking sector.
Representing TeKnowledge, Wale Adeyemi, Head of Executive Sales & Business Development for Nigeria & Africa, delivered a compelling session titled “The Smart Bank of Tomorrow: Strengthening Cybersecurity, Enhancing Services, and Developing Talent.” His presentation underscored the pivotal role of cybersecurity, customer service innovation, and talent development in shaping the future of smart banking.
TeKnowledge also hosted a booth that quickly became a focal point for attendees interested in exploring our innovative solutions. Our team engaged with numerous financial professionals, showcasing how TeKnowledge is driving advancements in cybersecurity, digital skilling, and managed services, while offering personalized interactions with our experts.
The summit highlighted critical topics such as AI, Cybersecurity, and Digital Transformation, with Wale Adeyemi emphasizing how TeKnowledge’s offerings help financial institutions navigate these transformative trends. His session sparked in-depth discussions on how the banking industry can future-proof itself through cutting-edge cybersecurity strategies, enhanced digital services, and a focus on developing skilled talent.
Other notable speakers included Dr. Harrison Nnaji, Chief Information Security Officer at FirstBank Nigeria, who addressed strengthening cybersecurity in banking, and Dr. Yele Okeremi, CEO of Precise Financial Systems, who provided key insights into the role of AI and big data in driving financial innovation.
TeKnowledge’s participation at the Smart Banking Summit reinforced our commitment to equipping organizations with the tools and expertise needed to succeed in the digital era. Through our engaging booth and leadership in delivering transformative tech and talent solutions, TeKnowledge’s impact on the financial industry was highlighted throughout the event.
- Thought Leadership
Innovation is rarely a singular moment of genius. Instead, it is a continuum, a process where ideas build upon each other, shaped by collaboration, investment, and human ambition. Today’s transformative technologies—artificial intelligence, biotechnology, quantum computing—are no exception. They are not isolated breakthroughs but the result of centuries of human ingenuity.
Throughout history, the greatest advancements have been cumulative. Medicine evolved from traditional remedies to AI-assisted drug discovery, each step standing on the foundation of past knowledge. The Renaissance, often seen as a burst of creativity, was a culmination of centuries of intellectual exchange. Even in technology, today’s AI models are trained on decades of research in computing, mathematics, and neuroscience.
The discourse around emerging technologies often centres on competition—who leads, who lags, and who controls. Recent debates on innovation governance and technological influence highlight these tensions. But focusing solely on dominance risks missing the bigger picture: innovation is most powerful when it is inclusive and shared. The businesses that thrive are those that embrace this philosophy, fostering environments where knowledge, investment, and human talent converge to drive sustainable progress.
For enterprises, the lesson is clear. Rather than seeking disruption for its own sake, the real opportunity lies in being part of an evolving ecosystem—one that values collaboration over competition and progress over short-term gains. The future of innovation is not defined by single entities but by collective human effort. For businesses and individuals alike, the best way forward is to contribute, adapt, and build upon what has come before.
As Epictetus wisely said, “No great thing is created suddenly.” True progress requires patience, collaboration, and a commitment to the continuous evolution of ideas. Let’s embrace this mindset and shape the future together.
- Blog & Industry Trends
At TeKnowledge, we’ve seen the transformational impact of Artificial Intelligence (AI) across industries. AI is no longer just a tool for automation—it’s a catalyst for innovation, redefining how we work and creating opportunities for growth.
While some fear that AI might replace jobs, the reality is far more optimistic. AI isn’t about replacing people—it’s about empowering them. By automating repetitive tasks and providing deeper insights, AI allows employees to focus on what they do best: solving complex problems, building relationships, and driving value.
At the heart of this transformation lies a simple but critical truth: investing in your employees is essential for delivering exceptional customer experiences and ensuring business resilience.
The Changing Workforce: New Roles and Opportunities
AI is reshaping the workforce by automating routine tasks while creating demand for roles that require creativity, judgment, and strategic thinking. This shift doesn’t diminish the importance of human expertise—it amplifies it.
Roles like AI Ethics Specialists, who ensure algorithms are fair and unbiased, and Cybersecurity Analysts, who use AI to protect sensitive data, are becoming integral to organisations. AI Trainers fine-tune machine learning models, while Sustainability Analysts leverage AI to help businesses meet their environmental goals. And AI Business Strategists are aligning AI implementation with organisational objectives, ensuring technology drives measurable impact.
These roles reflect the exciting opportunities AI is creating. By upskilling employees to fill these positions, businesses don’t just adapt to change—they lead it. Employees who feel prepared and supported are better positioned to deliver meaningful results, both internally and for customers.
Preparing Workforces for the AI Era with TeKnowledge and Microsoft
At TeKnowledge, we believe that preparing employees to embrace AI is the cornerstone of business success. It’s not just about integrating new tools—it’s about fostering a culture where employees feel confident working alongside AI, using it to improve outcomes for customers and the business alike.
Through our partnership with Microsoft, we’ve developed skilling programs that help organisations transform their workforce. As a Microsoft Training Services Partner, TeKnowledge offers certifications in high-demand areas like AI, cloud computing, and cybersecurity. Our programs:
- Equip employees with the knowledge to leverage AI tools like Microsoft 365 Copilot Chat and Microsoft Viva, boosting productivity and collaboration.
- Build trust in AI by showing employees how it complements their roles rather than replaces them.
- Align workforce skilling with organisational goals to ensure employees can meet both operational and customer needs effectively.
One clear example of this approach is our work in Qatar, where the Digital Center of Excellence has trained over 8,000 professionals in AI and cybersecurity, with nearly 50% female participation. Similarly, in Costa Rica, TeKnowledge-led programs have achieved an 80% completion rate, with 82% of graduates securing jobs within three months. These initiatives highlight the transformative power of targeted skilling programs, both at a national and organisational level.
Building the Bridge Between Your Workforce and Your Customers
Investing in employees isn’t just a workforce strategy—it’s a business imperative. There’s a growing body of evidence that highlights the link between employee engagement and customer satisfaction. Employees who feel supported and equipped with the right skills are more engaged, motivated, and capable of delivering exceptional customer experiences.
A recent study found that organisations with highly engaged employees are 21% more profitable and deliver better customer service outcomes. These businesses also see higher customer retention rates, as satisfied employees are more likely to provide consistent and meaningful interactions. (Gallup)
At TeKnowledge, we’ve witnessed this connection firsthand. Businesses that prioritise workforce skilling see improved customer loyalty, reduced operational disruptions, and stronger bottom-line performance. By empowering your employees to embrace AI confidently, you’re not just future-proofing your organisation—you’re building trust and loyalty with your customers.
The future of work is people-centred and AI-driven. AI isn’t here to replace employees—it’s here to help them thrive. Leaders who invest in their teams today will set their organisations up for long-term success.
Are you ready to build a workforce that drives exceptional customer experiences in the AI era? Contact us today at https://teknowledge.com/ai-services/ to learn more about how we can support your journey towards AI mastery and drive your business forward.
Sources: 1. AI-Powered Coding Assistants and Their Impact on Software Engineering (FT): https://www.ft.com/content/4868bd38-613c-4fa9-ba9d-1ed8fa8a40c8 2. Microsoft’s AI Skills Initiative (Microsoft): https://techcommunity.microsoft.com/blog/nonprofittechies/microsoft-launches-new-ai-skills-training-and-resources-as-part-of-skill-for-job/3963189 3. TeKnowledge’s Qatar Digital Transformation Case Study (TeKnowledge): https://teknowledge.com/wp-content/uploads/2025/06/NEW-TeKnowledge-TeKnowledge-Qatar-Transformation-Case-Study-1.pdf 4. TeKnowledge’s Costa Rica Employability Case Study (TeKnowledge): https://teknowledge.com/insights/260-young-costa-ricans-to-begin-cloud-training-program-for-employment/ 5. The Link Between Employee Engagement and Profitability (Gallup): https://www.gallup.com/
- Thought Leadership
As world leaders gather in Davos, the conversation around AI and the future of work has never felt more urgent. We’ve heard the predictions – 85 million jobs displaced by automation by 2025, but 97 million new ones created (World Economic Forum). These numbers tell a story of transformation, but they don’t capture the personal reality for millions of workers wondering: Where do I fit in an AI-powered world?
AI is Nothing Without People
AI has the power to drive efficiency, unlock new opportunities, and solve complex challenges. But at its core, technology is only as valuable as the people who shape, manage, and benefit from it. Right now, the skills gap is widening – nearly 60% of workers will need significant upskilling in the next three years. The real risk isn’t that AI will take jobs; it’s that we won’t move fast enough to equip people with the skills they need to thrive.
Companies investing in AI adoption see higher productivity and stronger growth, but many still fail to prioritize human capital as the key enabler of AI’s success. The most forward-thinking organizations understand that AI isn’t just about automation – it’s about augmenting human potential, freeing people from repetitive tasks, and creating space for innovation, creativity, and problem-solving.
Bringing Humanity Back to the AI Debate
The impact of AI isn’t theoretical – it’s deeply personal. For many, AI represents uncertainty: Will I be replaced? Can I adapt? Do I have a future in this new world of work? These are real concerns that demand a more empathetic, people-first approach.
It’s not enough to tell workers to reskill; businesses and governments must actively invest in AI education, create accessible pathways for digital upskilling, and ensure that AI-driven change is inclusive, not exclusive. Right now, less than half of companies have a concrete plan to reskill their workforce (McKinsey). That needs to change.
A Davos Call to Action
If we want AI to drive progress, we need to focus on three critical areas:
· Massive investment in digital skills and lifelong learning, ensuring workers aren’t left behind.
· Stronger collaboration between governments and businesses, creating structured transitions into AI-driven jobs.
· A responsible approach to AI adoption, where technology is designed to support, not replace, human expertise.
The future of AI is about humans and technology working together, with people at the center of innovation. As Davos sets the agenda for global progress, one thing is clear: our greatest asset in an AI-powered world are the people who will make it work.
